Frequently Asked Questions

*Updated to reflect Virtual Event Changes* 

Registration

What is the registration fee? 

Online Registration is free for virtual participation. Registration includes a personal fundraising page. There is a $100 fundraising minimum to earn your 2021 event t-shirt. 

What is the deadline for registration? 

Registration will close on May 31, 2021.  Note, while the official kickoff event day is May 2, 2021, we are planning programming throughout the entirety of Brain Tumor Awareness Month.  If you miss registering in time for the 5/2 kickoff, please still join us and fundraise for this critical mission. 

I participated in the event last year and I'm having problems registering online for this year's event. 

If you have participated in the past, you will be asked to sign in with your username and password before registering for this year’s Race. Please contact events@braintumor.org for help with the registration process.

Can I reactivate my team from a prior event?

For this year only, the ability to reactivate a team from a prior NBTS event is not an option. If you are leading the charge as team captain this year, you will need to start a new team with a unique 2021 name and share that name with your team members. Get creative!  Note, your past username and password are still relevant and will generate your past participant centers. 

I want to register my children, but they don’t have email addresses. 

You can now register all members of your household, including other adults, all at once. When you get to the last stage of the registration process, you will be asked if you would like to register other members of your household. Select yes, and the registration process will continue without requiring additional email addresses. Family registration must be done at the time of initial registration.

What do I receive with my registration? 

Registration includes a personal fundraising page.  While there are no fees this year, we are encouraging participants to raise $100, at which time they will qualify for a 2021 event t-shirt that will be shipped directly to them at the close of BTAM. 

I signed up as an individual. Can I now join a team? 

Yes. Please contact events@braintumor.org, and provide your full name and the team you would like to join. Your information will be adjusted accordingly.

Is my personal information secure? 

Convio, the company that powers the event website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords, and personal information travel securely over the Internet.

How are credit card transactions handled? 

Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation. 

What if I am unable to register online?

Please call Ashley Brennan at 856-278-3171 for assistance in registering over the phone.

Donations

I want to write a donation check. What do I do?
Checks should be made payable to: National Brain Tumor Society. Send donations to: National Brain Tumor Society, 55 Chapel Street, Suite 200, Newton, MA 02458. Download a printable donation form to include with your donation. If applicable, the memo line of the check should include the name of the individual you want credited for the donation.

My friends mailed some donations, but I do not see them on my personal page. Why?
It takes 7 to 10 business days to process donations sent by mail and post them on the website. Depending on the instructions accompanying the checks, the donations may have been credited to the National Brain Tumor Walk and Race for Hope-DC event, rather than to you by name. Please contact events@braintumor.org to have it credited to your personal page. Provide your full name and the donor's full name and donation amount. The recommended process is having the name of the participant and/or team receiving credit on the memo section of the check

I donated online and I don't see my name listed on my friend's personal page.
You may have accidentally donated to the Event in general. Only donations designated specifically to a person appear on that fundraising honor roll. Please contact events@braintumor.org and we will credit the appropriate individual.

Is my personal information secure?
A. Convio, the company that powers the Event website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet.

How are credit card transactions handled?
Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

What is the tax ID number for NBTS? The NBTS Tax ID # (also referred to as EIN) is 04-3068130. Printable Tax Exempt Letter

Teams and Participant Center

What is a Personal Page? Click here for a video tutorial.

A personal page is a web page provided as an online promotional tool. Use this page to invite your friends and family to join your team or sponsor you by making a donation. When you register, a personal page will automatically be created for you. Using the login and password you created during the registration process, you’ll be able to access all kinds of fundraising tools to personalize your page.

By default I have a personal page, do I have to change it?
After you register, a personal page will automatically be created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations and letters, your personal web page can be your own creative expression of your commitment to the fight against brain tumors. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo, and status indicators to their fullest advantage.

How do I change my personal page?
To edit your personal page, log in using the username and password you created during the registration process. Need help? Contact us at events@braintumor.org.

How do I change my personal fundraising goal?
In the Goal field on the Participant Center home page, enter the new monetary amount you intend to raise for this event. (Note that you need only enter the number, like 1000, without any dollar sign or trailing zeros.) Submit Your New Goal by clicking Submit. Note that the percent of the goal achieved will also change.

What is the difference between making my personal page private or public?

By default, a personal page is Public, meaning your name will appear in the Walk participant search list, and anyone accessing the Walk website will be able to support or join you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite will be able to support or join you in the Walk.

How do I upload my address book?
You will find step-by-step instructions within your Participant Center detailing how to upload your personal address book. After you have added your email addresses you may edit, add, or delete addresses at any time. Please know these addresses are private and are not shared.

How can I see a list of who has donated to me?
In addition the information supplied by the Progress bar on your Participant Center Home Page, you can display a Progress Page that shows additional information about your fundraising activities, including: a chart that shows when all of the gifts were made, a history section that shows information about the donors who made gifts to support your efforts, including any personal note they wrote to you on the donation page they submitted, and the list of the top ten donors of gifts that support your efforts. To display your Progress Page, click either Progress from the options along the top of the page, or View your Progress page from the navigation links on the right side of the page.

My Participant Center isn't loading?

Please make sure that all pop-up blockers are disabled when attempting to log in to your Participant Center. Still having issues? Email events@braintumor.org.

General Information

What if I forgot my Username and Password?

Remember that your username and password are case sensitive. If you still have problems, please contact events@braintumor.org.

How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link called "Update My Profile." Once in your profile, you will be able to update your contact information, e-mail address, preferences, username, and password. All changes will be made to your account immediately. There is no need to sign in again.

I want to host a fundraiser for my team. Where should I start?

We love to see participants and teams get creative for their walk fundraising efforts! Whether you sell shirts, host a virtual workout class, or take an activity you love and turn it into a fundraiser, we are here to be a resource. Quickly schedule a time here to speak one-on-one with Lauren Gainor and Nikki Margeson on our Community Events team to brainstorm or to learn more about how to host a successful fundraiser. Communityevents@braintumor.org I  617.658.7034