Frequently Asked Questions*Updated to reflect Virtual Event Changes* RegistrationWhat is the registration fee? Online Registration is free for virtual participation. Registration includes a personal fundraising page. There is a $100 fundraising minimum to earn your 2021 event t-shirt. What is the deadline for registration? Registration will close on May 31, 2021. Note, while the official kickoff event day is May 2, 2021, we are planning programming throughout the entirety of Brain Tumor Awareness Month. If you miss registering in time for the 5/2 kickoff, please still join us and fundraise for this critical mission. I participated in the event last year and I'm having problems registering online for this year's event. If you have participated in the past, you will be asked to sign in with your username and password before registering for this year’s Race. Please contact events@braintumor.org for help with the registration process. Can I reactivate my team from a prior event? For this year only, the ability to reactivate a team from a prior NBTS event is not an option. If you are leading the charge as team captain this year, you will need to start a new team with a unique 2021 name and share that name with your team members. Get creative! Note, your past username and password are still relevant and will generate your past participant centers. I want to register my children, but they don’t have email addresses. You can now register all members of your household, including other adults, all at once. When you get to the last stage of the registration process, you will be asked if you would like to register other members of your household. Select yes, and the registration process will continue without requiring additional email addresses. Family registration must be done at the time of initial registration. What do I receive with my registration? Registration includes a personal fundraising page. While there are no fees this year, we are encouraging participants to raise $100, at which time they will qualify for a 2021 event t-shirt that will be shipped directly to them at the close of BTAM. I signed up as an individual. Can I now join a team? Yes. Please contact events@braintumor.org, and provide your full name and the team you would like to join. Your information will be adjusted accordingly. Is my personal information secure? Convio, the company that powers the event website, makes every effort to protect your personal contact and credit card information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords, and personal information travel securely over the Internet. How are credit card transactions handled? Credit card information is not stored in our database. During the donation process, we send an individual's credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation. What if I am unable to register online? Please call Ashley Brennan at 856-278-3171 for assistance in registering over the phone. DonationsI want to write a donation check. What do I do? My friends mailed some donations, but I do not see them on my personal page. Why? I donated online and I don't see my name listed on my friend's personal page. Is my personal information secure? How are credit card transactions handled? What is the tax ID number for NBTS? The NBTS Tax ID # (also referred to as EIN) is 04-3068130. Printable Tax Exempt Letter Teams and Participant CenterWhat is a Personal Page? Click here for a video tutorial. A personal page is a web page provided as an online promotional tool. Use this page to invite your friends and family to join your team or sponsor you by making a donation. When you register, a personal page will automatically be created for you. Using the login and password you created during the registration process, you’ll be able to access all kinds of fundraising tools to personalize your page. By default I have a personal page, do I have to change it? How do I change my personal page? How do I change my personal fundraising goal? What is the difference between making my personal page private or public? By default, a personal page is Public, meaning your name will appear in the Walk participant search list, and anyone accessing the Walk website will be able to support or join you. Setting your personal page to Private means your name will not appear in the participant search list and only people you personally invite will be able to support or join you in the Walk. How do I upload my address book? How can I see a list of who has donated to me? My Participant Center isn't loading? Please make sure that all pop-up blockers are disabled when attempting to log in to your Participant Center. Still having issues? Email events@braintumor.org. General InformationWhat if I forgot my Username and Password? Remember that your username and password are case sensitive. If you still have problems, please contact events@braintumor.org. How do I change my Username and/or Password? I want to host a fundraiser for my team. Where should I start? We love to see participants and teams get creative for their walk fundraising efforts! Whether you sell shirts, host a virtual workout class, or take an activity you love and turn it into a fundraiser, we are here to be a resource. Quickly schedule a time here to speak one-on-one with Lauren Gainor and Nikki Margeson on our Community Events team to brainstorm or to learn more about how to host a successful fundraiser. Communityevents@braintumor.org I 617.658.7034
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